Refund and Returns Policy

Return and Refund Policy

At Eden, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we’re here to help.

Return Policy

1. Eligibility for Return

   • Items must be returned within 7 days of delivery.
   • Products must be unused, unwashed, and in the original condition with all tags and packaging intact.
   • Returns are applicable for damaged, defective, or incorrect items received.

2. Non-Returnable Items

   • Intimate wear, undergarments, and customized products are not eligible for returns unless damaged or defective.

3. Return Process

   • To initiate a return, contact us at  Eden.wear2024@gmail.com or Whatsapp us at +91 8300636903.
   • Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
     
     • Once your return request is approved, we will provide you with the return instructions.

     4. Shipping for Returns
        • The customer is responsible for shipping costs for returns unless the item received is damaged, defective, or incorrect.
        • We recommend using a trackable shipping method to ensure safe delivery of your return.

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     Refund Policy

     1. Refund Eligibility

        • Refunds will be processed after the returned item(s) have been inspected and approved by our team.
        • If the return is due to our error (damaged, defective, or incorrect item), we will issue a full refund.

     2. Refund Process

        • Refunds will be credited to the original payment method within 7–10 business days after the return is approved.
        • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI. Customers will be required to provide their bank account details.

     3. Non-Refundable Situations

        • Items not in their original condition, missing tags, or damaged due to improper handling by the customer are not eligible for a refund.
        • Shipping charges, if any, are non-refundable unless the return is due to our error.

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     Exchange Policy

     • Exchanges are subject to stock availability.
     • To request an exchange, contact us at Eden.wear2024@gmail.com or call us at +91 8300636903

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     Contact Us

     If you have any questions or concerns regarding our return and refund policy, feel free to reach out:

     • Email: Eden.wear2024@gmail.com
     • Phone:+91  8300636903
     • We value your trust and are committed to providing you with a hassle-free shopping experience.